30001/-30001 error

2022-03-11

Dear UU user:
Possible Reasons:
1. The virtual network adapter installation failed;
2. The virtual network adapter was rejected during installation.
Solutions:
If the problem is caused by the virtual network adapter's installation process being blocked, please log out of UU and log back in; if the virtual network adapter installation prompt appears again, please click "Yes" or "Continue" at this point.
If this is not the reason, please try the following:
1. Click on the [Triple-line] icon in the upper right corner of the client - [Settings] - [Network tools] - [Uninstall virtual network adapter]; if the problem remains unresolved, please refer to the 2nd solution;
2. Remove the redundant virtual network adapter with an asterisk (*) and a hash (#) in Computer - Properties - Device Manager - Network Adapters (as the image shows) (Make sure to "Show Hidden Devices" in the "View" menu within Device Manager, or the virtual network adapter won't be displayed).